TrajectoryMe is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, process, and safeguard your personal data when you access our platform, whether through our website or any affiliated mobile application. This Policy applies to all users and visitors. By using our services, you consent to the terms of this Policy.
1. Purpose for Data Collection
We primarily collect personal information directly from you on a voluntary basis—for example, when you sign up for updates, join the waitlist, submit a comment, or request information. However, certain fields may be designated as mandatory to allow us to fulfil your request or grant access to specific services. If you choose not to provide this required information, we may be unable to process your request or deliver the associated functionality.
What Constitutes Personal Data
“Personal data” refers to any information that relates to an identified or identifiable natural person. This may include, but is not limited to, your name, email address, IP address, or any other information that could be used to identify you directly or indirectly in combination with other data.
Who Controls Your Data
TrajectoryMe acts as the data controller for the personal information collected via our platform. This means we determine the purpose and manner in which your data is processed. We are committed to processing your personal information responsibly, transparently, and in accordance with applicable privacy laws.
To exercise your data protection rights, please contact us at: hello@trajectoryme.com
Your Consent and Communication Preferences
By providing your contact information, you consent to receive communications from us, including newsletters, updates, surveys, and promotional materials. You may opt out of marketing communications at any time by clicking the unsubscribe link included in our emails.
Please note that even if you opt out of promotional messages, we may still send you non-promotional communications related to your account or inquiries.
Withdrawing Consent
You may withdraw your consent to data processing at any time. However, doing so may limit your access to certain services or prevent us from fulfilling your request. In some cases, we may retain certain data or deny consent withdrawal if required by law or if we are unable to confirm your identity.
Your Control and Choices
You are not obligated to share your personal information with us. However, choosing not to do so may result in limited access to features, services, or responses that require such information to be delivered appropriately.
2. Types of Personal Information Collected
When you interact with our platform, we may collect the following types of personal data:
- Identification data such as your full name and email address;
- Contact information voluntarily submitted through forms;
- User-generated content including comments, feedback, and communications;
- Technical data such as IP addresses, browser types, and device information.
We collect this information when you voluntarily submit it, for example, by subscribing to our mailing list, joining the waitlist, leaving a comment, or contacting us.
3. Legal Basis for Processing
We rely on the following legal grounds for processing your personal information:
– Your explicit consent when you provide your information to receive communications;
– Our legitimate interest in improving services, detecting fraud, and securing the platform;
– Our legal obligations, including recordkeeping and compliance with regulatory frameworks.
4. How We Use Your Information
Your personal data may be used for the following purposes:
– Providing service-related information and updates;
– Managing user registrations and communications;
– Analyzing engagement to guide platform development and marketing;
– Detecting, investigating, and preventing fraudulent or malicious activity;
– Enforcing our Terms and Conditions and complying with legal obligations.
5. Data Sharing and Third Parties
We do not sell or lease your personal information to third parties. However, we may share your data with trusted third parties, including:
– Web hosting and analytics service providers who help operate our platform;
– Legal, financial, and compliance professionals for risk management and legal claims;
– Government authorities when disclosure is required by law or regulation;
All third parties are bound by contractual obligations to protect your information and use it only for specified purposes.
6. Web Hosting Data Transfers
Your personal data is primarily processed and stored within the European Union. Our service provider, SuperSpace, is located in the Netherlands and operates in accordance with Dutch and European data protection laws. All data is stored on systems located in data centres within the Netherlands and other EU countries.
In certain cases, SuperSpace may use third-party service providers (sub processors) that store or process data in countries outside the European Economic Area (EEA). Where such transfers occur, SuperSpace ensures that appropriate safeguards are in place in accordance with Article 46 of the GDPR. This includes, where applicable, the use of Standard Contractual Clauses (SCCs) and entering into Data Processing Agreements (DPAs) with these providers.
We continuously assess our service providers’ compliance with data protection obligations and ensure that your data remains protected and secure, regardless of where it is processed.
7. Cookies and Tracking Technologies
We and our partners may use cookies, beacons, and similar technologies to:
– Recognize returning users and remember preferences;
– Monitor site performance and user behavior;
– Customize user experiences and tailor communications.
You can manage or disable cookies through your browser settings. Disabling cookies may affect site functionality.
8. Use of Google reCAPTCHA
To protect our platform from spam, abuse, and automated signups by bots, we use Google reCAPTCHA v3. This technology evaluates interactions on the site to determine whether an action is being performed by a human or an automated system.
- reCAPTCHA may analyze your behavior, such as mouse movements and interaction patterns, to generate a risk score.
- The use of reCAPTCHA v3 is subject to Google’s Privacy Policy and Terms of Use.
By interacting with features protected by reCAPTCHA, you consent to Google’s data processing as outlined in those policies.
We implement reCAPTCHA solely to enhance platform security and safeguard genuine user access.
9. Data Processing with HubSpot
When you submit your information to join our waitlist or subscribe to communications, your data is processed through HubSpot, a third-party customer relationship management (CRM) platform.
HubSpot serves as a data sub-processor on our behalf and operates under a Data Processing Agreement (DPA). Your data may be used for communication, marketing, and engagement tracking purposes.
All data shared with HubSpot is encrypted and securely stored in accordance with their internal security practices and applicable privacy laws.
10. International Data Transfers
If your data is transferred outside the European Economic Area (EEA), we ensure compliance with applicable data protection laws. This includes utilizing legal mechanisms such as:
– Standard Contractual Clauses approved by the European Commission;
– Data Processing Agreements with sub-processors;
– Adequacy decisions for certain jurisdictions.
These measures help safeguard your personal information wherever it is processed.
11. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy. This includes:
– Legal retention periods mandated by law;
– Business retention needs, such as to manage our waitlist or respond to inquiries;
– Security and fraud prevention efforts.
Once your data is no longer needed, we securely delete or anonymize it.
12. Your GDPR Data Protection Rights
We want to ensure you understand your rights regarding your personal data if you are located in the European Union. You have the following rights:
- Right to Access: You can request information about how we process your data, including the purposes, types of data, recipients, retention periods, and your rights related to the data. You will need to verify your identity.
- Right to Rectification: You can ask us to correct any inaccurate or incomplete personal data we hold about you.
- Right to Erasure (“Right to be Forgotten”): You can request deletion of your personal data when: The data is no longer necessary for the original purpose; You withdraw your consent and there is no other legal reason to keep processing; You object to the processing and your objection is valid; The data was processed unlawfully. We are legally required to delete the data.
- Right to Restrict Processing: In certain situations (e.g., if you contest accuracy or need data for legal claims), you can ask us to limit how we process your data.
- Right to Object: You can object to the use of your personal data for direct marketing at any time. If you do, we will stop unless we have overriding legitimate reasons.
- Right to Data Portability: You can receive your personal data in a structured, machine-readable format and transfer it to another service if you wish.
- Right to Withdraw Consent: You may withdraw consent to processing your personal data at any time, such as for personalized marketing.
13. Children’s Privacy
We do not knowingly collect or use personal information from children under 13 years old. Children under 13 should only use our website with adult supervision. We never request personal data from children under 13 without verified parental consent. If we learn that a child under 13 has shared personal information without consent, we will delete it promptly.
14. Security of Information
We implement industry-standard security measures including encryption, firewalls, and secure data storage protocols. While we strive to protect your data, no system can be completely secure. You acknowledge and accept this risk by using our platform.
15. Third-Party Links
Our platform may contain links to external websites or services. We are not responsible for the privacy policies or content of those third-party platforms. We encourage you to read the privacy notices of any third-party websites you visit.
16. Changes to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in law or business practices. Any significant changes will be communicated on our platform. Continued use of the platform following updates constitutes your acceptance of the revised terms.